SHIPPING & HANDLING
Dolago is a leading global online retailer. We are experienced in shipping orders all over the world. We partner with major international shipping companies such as DHL, UPS, FedEx, and EMS. We pre-stock our product so processing time is usually very fast.
1. Which country do you ship to for free?
We offer free shipping to the United States, Canada, United Kingdom, Australia, France, Germany, New Zealand.
2. How long is the shipping time?
Shipping time varies.
processing time: 1-3 business days.
processing time: 1-3 business days.
shipping time: 3-5 business days. (this does not include potential custom clearance delays, weekends, public holidays,s and any unforeseeable circumstances.)
4. How do I change the shipping method?
Technically you can not modify an order once you paid. Please contact us at [email protected] if the order is still in the early processing stage, we may still be able to change the shipping method for you.
5. Will there be a tracking number?
There will be a tracking number for your order. Once your order was shipped, we will send you the tracking instructions to your email address on file. The tracking number might not be trackable initially. Contact us if your tracking shows no update after 3 days. Our email is [email protected] We will double-check for you and make sure the tracking number is correct.
4. How do I change the shipping method?
Technically you can not modify an order once you paid. Please contact us at [email protected] if the order is still in the early processing stage, we may still be able to change the shipping method for you.
5. Will there be a tracking number?
There will be a tracking number for your order. Once your order was shipped, we will send you the tracking instructions to your email address on file. The tracking number might not be trackable initially. Contact us if your tracking shows no update after 3 days. Our email is [email protected] We will double-check for you and make sure the tracking number is correct.
Expedited Shipping:
USA 2-4 business days
CANADA 3-5 business days
EUROPEAN 3-5 business days
AFRICA 5-7 business days
AUSTRALIA 3-5 business days
Tracking Site:
http://www.dhl.com/en.html DHL
http://www.fedex.com/us/ FedEx
http://www.ems.com.cn/english.html EMS
• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is out of our control. Normal service resumes immediately after each holiday.
